Extremely busy during the lunch hour! The staff is great but when it's that busy they're definitely impersonal with costumers. I went around 12:30pm on a weekday and there was about a 15 minute wait to get through the line. I personally prefer that they don't ask what i want when i'm not to the front ordering area yet but they do so to keep the line ahead of its pace. There seemed to be about 4 people waiting at the end for to go orders crowded around the register. I'll also add that I was not impressed with the cardboard sign stating "sorry, out of knives." Otherwise the food quality is always good and seems to be quite clean every time i've gone in there.