I recently visited EWC for the first time. It was a little later in the evening and they got me in right away to see someone. They have this promotion that your first visit you get a free eyebrow wax, underarm wax or bikini wax so I got my eyebrows waxed for free. The girl did a good job on them they actually look nicer than they ever have. It was as painless as waxing can be painless. The hard wax vs. the strips is much easier on the skin. It was just sort of... mechanical. It took just a few minutes to do everything and it was very in and out the door type thing. So, if you are looking for the "spa experience" with some pampering and chit chat this probably isn't the place to go. If you are looking for a quick, cheap alternative to that EWC is a good place to go.