Our 1st visit a few years back (thanksgiving evening), the food and selection was amazing! This was our 2nd visit and we were excited for the experience again, but that did not happen. The 1st and 2nd time we did expect a long wait per usual what made this last experience unpleasant was the organization of the so called "line." There is a ticket check in where it gives you a stamped time to come back to check in, little did we know it would be another line to wait (after already waiting over 2 hours for our time stamp). The line was long which is some what understandable due to it being Christmas weekend. What was really making a lot of people upset in line was that we all have time stamped tickets and people were in line even though their time was not up to go in line. Our ticket said 6:25pm, which is the time we went to the line and then being surprised there was another wait of over an hour, the issue is that people ahead of us had times at 6:45 and even 7 and 8! The security did nothing after many people complained. There is no point to this ticket system, I would of waited the 3-4 hours in an actual line, where we can keep our appropriate spot and keep things in order. We ended up leaving and so did many others due to the frustration. The security is worthless they don't check tickets, they just stated "no one is getting any special treatment unless your a diamond or platinum card holder." This was truly a disappointment.