I work for my City's Police Department and we placed a lunch order at the Cleveland Express location. Most of our burgers were incorrect, we were missing a few items, and our total was $10 too much. All I wanted to do was to make them aware that our order was incorrect, so that it could be prevented from happening to others, and to just see if I could get an explanation or clarification on the discrepancy in the prices. When I called and asked for the manager, I was told to call back in an hour because he had stepped out for awhile. When I called back 2 hrs later and asked for the manager, I could hear a male say in a very angry attitude, "Get a name and number and tell them I will call them back or else we have nothing to talk about and this is coming from the owner." I would have been perfectly happy to leave my name and phone number, however the added comments and attitude was completely unnecessary. You have now lost a lot of City business and I will be telling anyone that will listen about this experience.