If the location weren't convenient I wouldn't stop here. It just should not be a 15+ minute wait for any drink, particularly my Americano. And on a busy work morning expect another 15+ minute wait in line! Topped with mostly unpleasant and sometimes blatantly rude employees, Corporate needs to pay this store a visit and get it up to standards. On the positive side, when you finally do get your coffee, there's a pleasant outdoor seating area.