This is my downtown spot in Charlotte!
Never been disappointed as I have been here breakfast, lunch, and dinner. The service is fast, the staff friendly, and the food delicious and plentiful.
It's on College Street right past the Holiday Inn. It's not tucked away but you can miss it if you're not paying attention (you should look for the "EAT" sign). Once you're in there the environment is very laid back. The music is old school soul so you'll be singing and most conversations stops once the food is on the table.
For me when I'm downtown I always make it a habit to go there and as long S they're open I will.