Rip-off central. They did not know anything about my watch, installed the insert incorrectly and the sold me on a horribly over-priced band made of blue lizard skin. When I brought it in to complain, they arrogantly told me that it was installed correctly and that me I did not know what I was talking about. This was in regards to a watch I had owned for over eight years.
Definitely go elsewhere if you're looking to have anything repaired.