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  • I've frequented this petsmart for a number of years. The store staff is great! They take their time to explain their products. They are very honest and will actually match prices...Even if its online. If for some reason an item doesn't work out (pet food incl.) they take it back no problem. The only blemish on their record would be the pet training. I paid for the beginner' s class for my 6 week old pup. The training comes with a guarantee in which if your pet for some reason doesn't master the skills taught you get to repeat the class! Well my pup was too young to grasp many of the concepts. Also often times the larger dogs terrified my toy breed pup. The trainer gave us his number directly for contact. My husband I decided to repeat the class b/c my pup didn't master the objectives. We called and left several messages with the trainer so he could place us in another class. He never called back. I called the store to voice my displeasure and a woman that id herself as the manager, curtly informed me he had family issues. I insisted on another class as the policy stated. She was rude and offerred me nothing. She actually hung up on me!! The next thing is the grooming dept. I have a Maltese. There were a couple of times out of the 6-7 times I took her tot be groomed in which I was unsatisfied. The 1st matter was there were mats under the inside of my pups legs. They told me my dog was squirmy, and made a note of it. They were also dry and curt. The next issue involved a cut. I have to admit I noticed my pet's coat was uneven, when my fiance picked her up and brought her home. However; I didn't want to be a nag so I figured I would give it a week or so to even out. Well after a week it looked worse! I called and informed them of the same. I was told I should have mentioned it right away.. which I should have..but didn't want to seem difficult to please (no good deed goes unpunished). For the next six months my Maltese could not be groomed because she was pregnant. Once the puppies were weaned I called to make another grooming appt. I was told by the grooming mgr. that I was unhappy with the service. I agreed. She went on to say that I stated I wasn't going to bring my dog back....Which I had no recollection of. I admit the conversation about the hacking of my dog wasn't pleasant. I was assertive and very direct in what I expected. To wrap things up I was told my dogs were no longer welcome in their grooming salon! Really?! because I was displeased with the job they did. My advice if you use them find the best groomer as they have varying skill levels there as far as grooming. Last but not least address issues right there and then. No matter how petty you think it is!
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