Okay. The pies are great, and the bakery is usually on the top of their game. We pre-ordered multiple pies a week before Thanksgiving but when we went to pick them up the day before , we were 40 deep in line. They were way behind on pumpkin pies. I would have understood if these were walk-ins, but these were pre-ordered with pre-arranged pick up times. No excuse to have to wait a half an hour over something that was ordered a week ago.