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  • UPDATE 3/19/17: The Costco Manager called me directly as I sent my complaint to corporate. He was very nice and apologized for the situation I had to endure, and said that the employee at the door did not handle the situation properly. I'm happy to hear that management didn't have part in how the employee handled the situation. I was at the Tempe, AZ Costco today, Wed, March 15th, at about 2:00pm. As I was walking in to meet my wife and children, who were already inside shopping, I was approached by the doorman (his name was Drew) and he asked for my membership card. Totally fine with that, and I understand that checking for membership cards is a standard practice at Costco. He is just doing his job. However... I told him that I did not have my card on me at the time and that my wife that was currently shopping inside in warehouse had her card, and I was simply meeting her inside to help with the kids. As I kept walking further inside he proceeded to yell at me... "stop sir!, you cannot go in without a card of your own!" I said that "yes I could" as my wife was inside shopping had her card in possession, and I continued walking. He continued to verbally stop me from walking into the store with a threat to "get his manager." I turned to him and said "to please get his manager" and proceeded to walk in and meet my family inside. The tone of his voice and posture was very unprofessional during this encounter. First off, as a Costco member, I will NEVER EVER be held hostage from meeting my family inside your establishment!!! Totally unacceptable. And for the Costco worker, Drew, to threaten me with his manager is also totally unacceptable and unreasonable. What was the manager going to do? Escort me out and not allow me to join my family inside? Follow me around the store? I understand the policy to check cards at the door to keep unaware shoppers from loading up a cart and then finding out they need to be a member to pay. However, when I say that I'm meeting my family inside to shop with them, the doorman should understand the situation and allow me to enter into the establishment. You aren't a bouncer at a club! If this is Costco's policy of "no one gets through the door" (even if they have family currently shopping inside) than we will need to revoke our Costco membership from this point forward as this kind of policy is not very welcoming toward paying members.
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