I am a big fan of the coffee at Black Rock, but I will never be going back because the incredibly rude customer service. I go to EVIT cosmetology on Power road so i alway stop by and grab a drink before. I had called today at around 11:15 and asked politely a question about my account I had set up in the system. A female answered the phone and after I asked my question she replied so rudely and then hung up on me! I have never experienced such disrespect from a worker especially when I was trying to be very kind and polite. My cosmetology friends and I are usual customers but unfortunately we will never be returning.