I have been here a few times, and each time, the food does not taste good. Today was the worst, as the customer service was poor as well. I ordered a coffee only to find out they had run out. They didnt even bother to say they were making more, so I asked for a refund and ordered a cappucino instead. The manager acted like she didnt care. The bagel I ordered was greasy and tasted disgusting. The cream cheese was not creamy at all, and had a liquidy texture. Even my friend who had liked her cookie and tea the last time, commented that her grill cheese sandwich tasted weird and the bag of chips that she got was barely one quarter full. As we walked past Aroma Espresso on the way out, we both decided that next time we would go there instead.