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| - This is definitely not a refined, chi chi spa - if that's your expectation, you will be dissapointed. Absolutely. The floors are creaky, the decor truly eclectic (and not in a hip way). But I like the space - it's comfy and pleasant. The view (of church st and an old church) is urban but calming and there's a water feature in the mani/pedi area that provides the always soothing sound of running water.
The customer service was friendly, but neither refined nor particularly professional. It took several attempts over the course of a couple of months to book my appointment - phone messages weren't returned and I eventually resorted to email, which worked well. If I didn't have a groupon, I would have given up.
Perhaps because I went in expecting most of this stuff, I had a pleasant experience anyway. The woman who greeted me seemed genuinely happy to see me and brought me tea in an adorable little glass cup. She also did my massage, which was pleasant and relaxing, but not particularly skilled or deep. As someone else mentioned, she used hot stones as part of the massage. In my case, though, I was warned before hand and I've been dying to try hot stone massage, so I was pretty thrilled about that part.
Unfortunately, in this creaky old building, the walls are thin and sound travels easily. Twenty minutes of my massage were spent listening to two women (possibly two staff? not sure - but they definitely knew one another) in the next room talking loudly about school and holiday plans. Not fantastically relaxing. This was definitely the most annoying part of my visit - and I feel like it could be improved by asking patrons (and staff, if that's who it was) to be respectfully quiet during their visit so as not to disturb other guests.
The woman who did my mani/pedi seemed... nervous? hesitant? new? She was pleasant enough and my nails looked pretty afterward, but her hands were light and unsure and she took for-ev-er to do the service.
If I had paid premium price for this visit, I would have hated it. But I didn't. I got a super groupon deal ($55 for a one hour massage and a spa mani/pedi) and feel happy with what I got for what I paid. I recommend that you do the same. This spa almost always has some kind of deal on offer, either in house or through groupon and the like, so you should be able to get as good a deal as I did and enjoy your cheapie spa day.
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