Had to give this one a less than stellar rating. I think the thing the is always upsetting is when a place refuses to make a substitute. Not the sort where it is something of a preference but a dietary restriction. I asked to substitute edamame for a dumpling included in a bento box where the dumpling contained shrimp...of which I am allergic. So I had to ask to not include it on the plate. The thing was that my friend and I were the only ones in the place and the substitution was the same price. So why not substitute it. In my mind, I paid for something I could not eat and all of the lunch bento boxes came with the shrimp item so there was no real alternative if I wanted the lunch specials. I can understand if it were a pricey or specialty item I was asking for but really...it was not. All I can say is, they could have done better.