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  • Extra napkins?!? Libretto's has been on our regular restaurant rotation for 3 years, but after last night we're taking them off our line up. The only reason I gave 2 stars was the food was OK. My husband and I went to the Libretto's after the movies last at night. We arrived before 8:00 which I think is still relatively early for a Saturday night and noticed the parking lot was almost empty and wondered if they were opened. They were not busy; only 4 tables of people, but we had to wait before anyone acknowledged our presence to seat us. The place looked dirty--table tops that hadn't been cleared, trash on the floor and servers that looked like when they weren't taking an order they were standing over the dishwasher. Not too long ago, I remember that Libretto's had tablecloths and butcher paper on the tables and a staff of professional servers. What happened? Are they going out of business? Once we were seated, we waited so long for anyone to take our drink order we were literally getting up from the table to leave...but then the server approached and we stayed. The screw ups continued. We ordered a house salad, garden salad and split an order of raviolis. The raviolis came out first, we had to ask about our salads, when those came out he brought two of the same salad. It was a joke. The manager came over, apologized and offered us extra napkins. What?!? Who in the restaurant business thinks that extra napkins makes up for completely missing the service mark? He went on to say that 4 people called in sick, he was firing someone else, something about a food truck and they were busy. Hello, it's restaurant week. Get it together, man! The food was good, but with the lousy service and lack ambiance we've experienced the past few visits we won't be back. Our server ended up crediting $10 off our bill, but they screwed that up, too. He brought two bills--one for the full price and one less the $10--and ran the full price bill through the credit card machine. My husband noticed it and the manager fixed it. Good luck, Libretto's.
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