My son and I went there just last week. We ordered the 20" pizza with pepperoni and cheese. It was one of the best pizza we've had there. Yes, pizza is greasy, that's how they eat it in NY. If the oil doesn't run down your are it isn't NY pizza. I am sorry you all had bad experiences, especially those who had been long time customers. I will try it again and see how we are treated. I did find that if you go up to the counter and order your meal speeds thing up a litte. I hate chains and the only other good pizza place. If you don't say something to them while you are there eating they won't know you had a problem. Writing a bad review means nothing if they don't see what was wrong.