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| - First of all, let me preface this with a disclaimer. My girlfriend and I were hungry and couldn't decide on what to eat and as the hours moved on, we finally decided on Bueno Burger due to it's proximity to my house. Not double checking the closing time, we walked in 15 minutes prior to close.
From experience in the restaurant industry, I know that walking into a restaurant 15 minutes before close, you're asking for it. Bad service, leftover food etc. But regardless, we were hungry and this was a much better option than Subway.
We decided to take it to go to try and let the staff get out of there, but we didn't feel too bad as there were about 5 people in the restaurant already.
Food: I had the glendale burger on wheat and my girlfriend had the carne asada burrito. The burger was decent, a little on the dry side but had decent flavor. The burrito on the other hand was lacking flavor and the rice was undercooked and was still hard/chewy.
Ambiance: We walked in and there were a few people waiting for food and a few waiting for food. The big TV is nice while you're waiting. However, after we had ordered, two teenagers walked in, one with a guitar. I didn't think anything of it, but as soon as they ordered, the guy with the guitar started to play and the girl that was with him started to sing....badly. They sat down in the dining area and proceeded to sing the whole time we were there waiting for our food...a little over 10 minutes. While they were jamming out to old Pocohontas (yes disney) tunes, my girlfriend and I were starting to get annoyed but we decided to keep quiet as we were getting out of there soon. The place was nearly empty but these kids were playing like it was a street corner...inside. The staff proceeded to do nothing about it and it appeared like they knew them and the two were regulars (greeting by name etc). I surely hope this is not a nightly thing.
Overall Experience: For the 15 or so minutes we were there, the first impression was not a good one. The staff seemed unexperienced (our food sat in the window for several minutes before being packaged up and given to us - resulting in luke warm food) and the two kids singing and playing guitar could have been charming had the music been decent or if the girl had a voice that wasn't like nails on a chalkboard. Not everyone wants to hear your terrible rendition of "Blue Corn Moon"...you just insulted Vanessa Williams to the nth degree.
Granted, it was 15 minutes before close when we walked in, but the restaurant and staff should be operating at full capacity till the business hours say they're closed. Since the restaurant is so close, maybe I'll give it another try during more normal hours...
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