Love Dannielli, HATE the total lack of customer appreciation from just about everybody else who works there :(. I have been a loyal customer for at least five years now and used to receive really great customer service, especially when Dannielli had Rio open on 32nd St.!! Since she moved back over to the spa site though the customer service has been terrible and what's worse is that nobody seems to really care. In fact, the woman, Jenna I believe her name was, seemed quite pleased with herself when I told her I would be taking my business elsewhere. Not only will I never spend another dime in this place, I will now take every opportunity I can to make sure that other consumers know that this place does not care about their customer's or appreciate that we chose to spend our hard earned money at their overpriced and RUDE establishment!!