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| - This place doesn't even deserve the one star I gave them, but it is required to write this post. Probably the worst customer service I've ever dealt with, and I work in customer service as a barista for Starbucks. I literally get paid to kiss people's ass, so on my off days I'd maybe appreciate a little ass kissing from other companies such as Ace, to whom I paid $74 today for a uhaul. Also, I'm here EVERY week buying water from them. As I was waiting now to return my uhaul, I thought I'd buy a bag of chips to snack on. But employees SABRINA and CHRISTINA literally stood there and played with their phones while I was standing right in front of them. I get home and realize I've forgotten my keys in the truck. I call, no keys. 10 minutes later while I'm frantic looking for my keys, they call back and my mother picks up the phone. Uhaul services employee JOSH was extremely rude to my mom, and when I got on the phone he just hung up. I arrive back at Ace and JOSH says "whoever answered the phone wasn't very nice to me." He then continued to engage in a screaming match with my mother across the store. This is probably the worst customer service I have ever experienced, and I do not usually waste time on writing reviews. I understand working in customer service can be difficult, but I do know it's not curing cancer and you can successfully execute your main goal of "keeping the customer happy," without being an asshole. I will be in again tomorrow to speak with the manager.
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