I recently started following Polished on Instagram and I wanted to treat myself to something nice so I made an apt for today! I had requested Susanna. I got my confirmation text, email and I even called to make sure I was getting Susanna because I'm very particular about my nails! Well I walk in today about 20 mins early to my apt to be told that I would be with Candy! Um no I had a request. The red head at the desk was rude and unprofessional! You think that a first time client you would want to make a great impression! She told me that Susanna was booked for today and there was nothing she could do! Yes there is something you could do! Move my apt back. She even came around that desk and said she couldn't help me and that she would get candy! NO. I said I'm not getting my nails done here and walked out! I actually ended up calling Polishedtoo and getting an apt there with Chris and she did an amazing job! I will not be returning to this location! They suck!