Very nice and helpful staff! If you're used to selling consignment pretty much anywhere then you'll be okay with their trade to cash ratio.
If not, I'd suggest eBay or poshmark (that's where I post when I feel like something is worth a little more).
There's usually a wait for them to purchase clothes but there's plenty of clothes/accessories in the store to go through to kill some time.
I come here pretty often and I have never encountered any rude behaviors from staff so I feel like a lot of these reviews are just people who get butt hurt that their clothes didn't get bought.
Overall, a great and affordable place to find cute clothes!