Highly incompetent employees at the front desk. I came in with a coupon card with three free oil changes. The card says disposal fee not included. I paid $20 for the card--now I realize--for nothing. Marion, the guy at the desk, tells me that I still have to pay $34 more for the oil change since my car uses synthetic oil. I showed Marion the card and nowhere does it say that it has to be conventional or synthetic--it just says "free oil change". I talked to the manager and he had a very bad attitude. I explained that this is false or misleading advertisement. He says, "you have to read the other part of the card" (on another page with a perforated part on it). This makes no sense to me. If something is highlighted in yellow and says FREE, the terms and conditions should be listed ON that item, not on a separate page of a coupon book. It's highly misleading and I'm furious that I had to sit here arguing with the manager and associate. Highly unprofessional and rude. I will be taking this to the Better Business Bureau and Consumer Protection Agency for false advertising. Avoid Tire Works at all costs, especially this place.