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| - Came here on a Groupon, and the whole process of booking an appointment was without hassle! Got there and paid the required and spelled-out gratuity fee, then we were taken back to our respective gender locker rooms. We got a tour, shoes the lockers and the rest of the facilities by a friendly attendant, and then I was left to either start "spa-ing" or wait in the lounge area for my massage appointment. I didn't give myself a ton of time ahead of my appointment, so I lounged, watched Tv, and snacked on granola and water. My massage therapist, Sofia, was terrific: great, firm pressure, and was good about checking if the pressure was ok. Definitely a top 10 massage from my lifetime of massages!
After the massage, I got to float back and forth between the co-ed Hassam sauna, and the gender-only hot tub, cold pool, and dry and wet saunas. I loved that they had towels everywhere ready for you, and my favorite was the moist face cloths on ice available - very refreshing!
For a high end strip spa, I almost expect pristine facilities, but I saw a few little bugs flying around in the showers and hairs in the drain of what we're supposed to be clean and ready-to-go shower stalls.
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