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  • When you can't even get past the rudeness of the receptionist to make an appointment... no thanks. I have called twice to make appointments with Dr. Lucas who I used to see at her old practice in Tempe. The first time the woman was rude to me but I got scheduled. I had to call back (48 hours in advance of my appointment) to cancel because I ended up having to work that day. Although I understand that is an inconvenience she was inordinately rude about me cancelling, questioning my reasons why and being snarky about it. I just called again trying to make an appointment, she asked if I had seen Dr. Lucas before and I said "yes at her prior practice" I got a condescending laugh and a response of "well you'd be a new patient then, our system is down so you can call tomorrow." Tone of voice makes a big difference and clearly they (she) either doesn't understand that or doesn't care. Very disappointed to leave a Dr I like but I don't want to deal with condescending BS from people no matter what their job title is.
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