O'Charley's used to be one of our favorite restaurants, mostly for the rolls that they serve before dinner. They are delicious.
This particular franchise however, has slowly declined in quality and customer service over the past 10 years or so. I would assume due to poor management.
We visited tonight, and although the restaurant wasn't busy, you would think by the service and attention we got, it was. The management seemed uninterested in whether tables were actually happy. They came by, said "Everything good here?", barely waited for a response, and then walked away. Multiple times they could have helped refill drinks or check on why our food was taking so long to come out. Our server seemed as though she was very busy and stressed. Everything was slow.
The food was dismal. Rolls were the only thing we actually enjoyed. It was free pie Wednesday and even those were underwhelming.
We will make it a point to find an O'Charley's franchise owned by someone else, or just not go.
Sad decline of a once decent restaurant.