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| - We came in on a Thursday afternoon and we were starving for some good pizza. We read the good reviews for Brothers and we thought this would be a great Groupon to buy. The Groupon was for $20 worth of food at the 67th Ave location.
The place was a little restaurant in a strip mall and the menu is New York style items. There were not that many people eating, but the place did appear to be clean. We went up to the counter and told the cashier we had a Groupon and he said we could use it on anything in the menu, including the lunch specials. The lunch specials looked like a good deal, 2 slices of pizza with a drink for $5. We ordered 2 of those, one cheese and one sausage. The other special was 5 wings, slice of pizza and a drink $7.25. We asked the cashier if we could get any pizza slice and he said "yes," but "just, not the buffalo chicken pizza.". We asked him if we could get boneless chicken instead of wings and he said "sure.". We ordered the Brother's pizza slice and parmesan garlic boneless wings. The cashier put the hand written order in with the cook. The cashier came back to ring up the order and he told me it would be $33.80. I said " what!". The total should have been $25 before taxes and he said "well, it must be for the specialty pizza slice and the boneless wings.". I looked at him like he was joking, but he wasn't. I did not want to make a big deal about it, since he already put the order in. I asked him for a receipt and he said he can only give me a copy of my credit card charge...i guess they can up charge you for whatever they want, since there is no detailed receipt, even if they said things were included.
I waited to get the food before talking with the manager. The manager happened to be the cook and I explained to him the cashier told us the things that we wanted were included in the lunch special. He simply said we were charged correctly and there is nothing he can do. Wow, I sure hope the lack of customer service isn't representative of how it is in New York.
The wings were extremely dry, but the boneless was even worse. The cheese and sausage pizza slices were very greasy, but the Brother's slice was decent. The pizza slices were very large.
This is one of the worst dinning experiences that I have ever had :( The staff had the nerve to lie to my face and argue with me when I was talking with the manager. In the end, the manager didn't care and couldn't even give me a breakdown of the extra charges.
You can try the other location for maybe better customer service, but for me, Pappa John's would have been a better deal.
Staying home on this Groupon!
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