Online reservation system not synced with location availability. We pre-paid and reserved a full size car and we're told they had none and had one Nissan Sentra available which is not in the full size category. I have only been upgraded in this situation and when I asked we were told there were no available cars that were clean.
I wondered why at 8 in the morning when people are picking up cars their fleet was not cleaned and ready.
In order to solve the reimbursement for the downgrade
We were told to call corporate when we did we were told to deal with that at the location on return.
When we returned the car we were told we would have to
Call back Monday and talk to a manager. This is too much
Going back and forth for the customer and does not support a customer friendly environment.
The experience was so bad that we will not use the local location again even if we have to drive further or use another company.