Everything started out good. The girl who took our name was super friendly and nice and took us to our table, she then quickly brought us waters and chips. Two baskets of chips was pretty nice since it was only 4 adults and 2 kids. Moments laters our waitress showed up and look like she was pretty nice she took our orders my dad ordered the nachos with carne asada I ordered the beast. My dad also got a agua fresca and the kids a kids meal. The waitress never brought my dad or the kids their drink someone else had to. Just to say the least our own waitress didn't even bring the food. She would pass by and then turn around. The nachos came and they were made with braised beef. I was cutting into my burrito a long hair was in there they took it back and still had to pay for it..My dad kept getting refills of the agua but little did we know they were charging him everytime. So food was an ok and service just sucked. Never had been to this one in Gilbert only the one on Central. We live in Tucson and decided to go since we had such a great experience from the other one but never again will we be back!!