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| - We ordered a cute and affordable trundle bed from Sophia's for a reasonable price. We were told it would be available to pick up in one week. We did not receive a call a week later, so we called the store. They said the bed was in, and we could pick it up. When we picked it up, we realized they had ordered the wrong bed. The employee said that he would order the correct bed, but it would be another week. Another week goes by, and we have to call the store again for an update. The bed was still not in, and it was apparently out of stock, which we were not told the previous week. At this point, we requested a refund, which they said they would give. After 5 business days, we still did not receive a refund. We called several times and even went to the store twice asking for a refund. Finally, we disputed the charge on our credit card and the amount was finally refunded. Throughout the process, the employees seemed confused, disorganized, and a bit rude. I would not shop here or recommend it to anyone.
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