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| - The food here is mediocre at best! I guess when the waiter "suggests" the tasting menu, that might be the only thing good...everything else on the menu tasted salty and the chefs failed to cook our steaks twice!
We came here and decided to go straight to the entrees & sides. My friends shared the ribeye, new york strip, and t-bone. None of these were american or japanese kobe, just the regular steaks. First, our steaks didnt even come out on time...they brought out two steaks and sides, then 5mins later our third steak arrives...cmon chefs you can do better than that! Second, the first two steaks that came out (new york strip and ribeye) were cold and overcooked. When I say cold I dont mean "warm," it was luke-warm at best..it tasted as if it had been sitting on the counter for 10min... Third, they overcooked the steak, or maybe it was sitting on the counter for so long that the steak kept cooking and also became cold at the same time..who knows, either way the steaks came out medium and medium-well, when we asked for medium-rare. We told the waiter about our unsatisfied steaks, and he took our steaks back and had them recook it without questions! A+ on the waiter's part for taking back our steaks NO QUESTIONS ASKED...unfortunately he tried to double charge us on our bill!
We also ordered sides of mushrooms, mashed potatoes, and sauteed brocolli. The mashed potatoes were very good! The mushrooms and broccoli were way too salty! Our t-bone steak came out okay, but i felt like the meat was a little bit tough and didnt have much flavor...then again I hardly eat t-bone. So we waited and waited for our two steaks to come back, the waiter swung by a couple times to tell us our steaks would be here shortly..but it took almost 25min for our steaks to come back..way too long in my opinion! Finally our steaks came back, but this time the steaks were way too rare! The waiter tells us he cooked it rare+ (which is somewhere between medium-rare and rare). But, we didnt ask for rare+, we asked for medium rare...the rare+ was raw on the inside, it looked almost rare, and the inside was not even cooked (it was cold). Of course, at this point we were dissapointed and didnt want to tell the waiter to take it back again (it might have taken another 20min of our time). We decided to eat the side pieces of the meat and avoid the rare parts..the ribeye was actually a good piece of meat, but its hard to eat rare meat. The new york was a little chewy, but that could be because it was undercooked!
Another thing to add to our experience here was the waiter kept dissapearing on us, we waited almost 30min for our check, and once he brought our food out, he would dissapear for 15-20min...service was way too slow here...we even asked the other waitress to get our check, but she insisted our waiter would be here shortly.
Overall, this place failed to deliver quality steaks and service. The service was slow, they kept us waiting on food and our check, which makes a very unhappy customer. The steaks we ordered weren't from the "recommended" menu, maybe thats why they didnt turn out good, but i'd expect quality food on the whole menu! The chefs really need to learn to time the entrees, all food should come out at once. The steak also needs to be cooked right, which the chefs failed to do!
Ohh one last point, when we sent back our steaks, the waiter tried to bill us twice for both the steaks, we notice'd a double charge on our bill..pretty shady by the waiter! He tried to play it dumb when we told him, but it was so obvious he tried to double charge us for no reason...bad food and service overall! But maybe its because we didnt order from the tasting menu, which is 100+ per person.
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