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  • I will say this... Customer service improved with a personal call from mike.. The area manager. Things will be remedied, training of staff will obviously be revamped. Am I appeased? Yes and no... As a service oriented individual I can honestly say more could have been done. Did you listen to me and try to empathize with my experience? Yes. But remember this is your face. Your sales reps are your face to the world. This is not the face you want to represent. I am sad to report that while Mike tried and was sincere, enterprise has not earned our business back. I don't know if they ever will. For all repeat customers and new customers, pls put on your website as you make your online confirmation to have all of your paperwork out and have your addresses match. As for your staff, either everyone follows the same procedure and check for all these documents or none of you do. I've been renting from enterprise for 5 years and my husband religiously has for about 20. We were never asked for utility bills, pay stubs, matching addresses, etc. all we were asked for is debit or credit, my current drivers license, and whether or not I want to use my own insurance or use their coverage for the vehicle. 2 days of free rental is not enough for rude behavior and overall humiliation I experienced. Finally, never leave reps alone. Always have at least one manager present at all times to handle situations with customers so they can leave with grace and dignity.
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