OK, this location, I have tried and tried to like. I have never been inside, so I do not know if its clean or not. I always go through the drive thru.
First the staff is ok, some friendly and some, um... NOT!
Food is most of the time is off. I have had some Monster biscuits that have rocked!! Carls Jr has the best biscuits in the QSR arena. - BUT - they can not put out a quality, reliable product. I want the items to be approximately the same each time. I have gotten biscuits and gravy here that are the best.. much better than Wataburgar. But now 80% of the time they are inedible. Watered down gravy not prepared correctly and they know it and still serve it to you and take your money.
If you know the quality is not there... why serve it? OMG this irritates me. I waited almost 20 minuted in the drive thru last week.... That's a long time BUT just like I told the cashier who apologized for the wait, "I don't mind as long as the food is prepared correctly and its hot". She smiled and handed me the food.
I got to work and found one of the items all over the bottom of the bag and The gravy so thin it was like water. The other items were sitting in the water like gravy and were inedible. Some one did not care enough to make this correctly.
I contacted the Corp office and never herd back. I called the manager and they said they would replace the items but when I came back that manager was not there and they would not do anything.
I would be careful giving your money to this location. The food sucks not.