My friends and I are frequent guests of KFT...but not anymore.
We understand that it can get busy, so there may be service slips or two (and it's fine because we love the drinks enough). But even then, we would have boba baristas greet us while they're making drinks on our way in our out. However, these past couple of visits we've consistently been encountering a cashier that gives us attitude while we order.
I am surprised at the level of service that this place has fallen to. Not beginning with a "good evening," or even a simple "hello." Instead we were met by an ice cold stare that I guess was their way of saying "how many I help?" As much as we love the drinks, I'm sorry but I'd rather not feel like I'm getting attacked while I'm deciding whether I want a regular or large.
We love this place and wish it success, but we would like to see service as it was before.