this review was originally posted on Google. However after continued poor service i feel the review would be more helpful to others if posted to multiple forums.
EDIT: I sent in the required documentation on September 8th. I received a confirmation email saying you allow 7-10 days to receive my reimbursement from them. I waited until October 4th to receive my check and then I called. Again the agent did not provide her name and instead of addressing my concern she addressed the fact I have not updated my review. After having to argue with her that I did in fact send in my paperwork as required I was not offered an apology when she looked in the correct email in box. Instead i was told she would go talk to the person in charge of sending out checks but "she's the busiest person in the office, I hope she doesn't yell at me. I'm willing to do this for you even though sometimes customers can be irrational, I'm willing to do this for you."
Still waiting for payment, told I'm irrational for expecting them to follow through on their promises, and no communication. So here's the updated review they asked for. During earlier conversations I was asked to remove or update my review so they could complete my claim. I told them that sounded like they weren't going to pay the claim unless i removed it. I was assured verbally that was not the case but since they bring up the review every time I call and I haven't receive reimbursement I'm thinking that was an ultimatum.
Congratulations, you went from 2 stars to 1 and my next call is to the Idaho Better Business Bureau and then the Idaho Attorney General's office.
I paid for two years of warranty coverage in full, over one year ago. I now have a covered system issue. I have made 4 phone calls, had my plumber call, with no response and it has been almost a full month since my first contact with their office. Agents are friendly but not helpful with providing instructions on steps to take to get repairs completed.
I now have an email into the company, because when I call, I am transferred to an answering service. Not very professional. Considering canceling my policy and going with another company.
I will edit this review once the issue is resolved to my satisfaction.