First timer here (from Missouri where In-N-Out does not exist). Ordered off the "secret menu" to get a cheese burger animal style (for no extra charge!) and a root beer float (again, no extra charge). Root beer float was served just the way I would have made at home myself. The cashier immediately greeted us as we walked inside. There were only about 3 people working, all appearing to be in their young twenties, all working together without yelling, and all in a great mood. So rare to find people that are excited to work in fast food- really speaks to the management here. Perfect experience!