LOVE SUGARMOON -- what a great experience. So, I went to Danforth location because of timing issues (I'm actually closer to College St.). I have a history of evil wax reactions and was told by a friend (Susan G.) Sugarmoon was essentially the bomb and she was right!
Number one, I love the inside of this place. I also like all the products that they carry. They offered me water and were behind schedule, but that's okay. Sometimes that stuff happens. They were so apologetic I totally didn't care.
Now, I actually find sugaring far more painful than waxing but the results are to DIE FOR. I had a g-string sugaring and underarms. That sugary glob gets every little hair. If you have fine hair down there you will not have issues with breakage (which leads to a more even growth when it starts to come back). My underarms lasted for almost 2 full weeks without any regrowth. I'm sold on this.
Also, with my sensitive skin the bad results were not too bad. I still had a bit of a reaction but nothing like with wax. Also, I suggest buying the Finipil lait 50. It is an excellent antibacterial wonder that will ensure your junk doesn't end up Spotty McGee while you're in post-sugar recovery.
AND YOU GET A CHOCOLATE YOUR FIRST SUGARING EXPERIENCE! How can you go wrong?!