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  • Pros: Bed, amazeballs!!!! I could live in this bed like Queen Elizabeth! Good tv, good size, location in room, all the cable & movie bells and whistles. Inexpensive with $26 upgrade to luxury king, nicely bundled with concert tickets priced GREAT! Everything new & excellent condition. Bath & Body Works toiletries. Really good room service, basic food done well and priced well under highway robbery. The Bass store is unreal, we watched the turtles & fish literally for 30+ minutes. Very fast valet parker. Cons: RUDE MOTHER TRUCKING STAFF! Srsly people. This is the service industry. I bloody well expect every person in the hotel from check in to bartender to valet parker answering the phone to give a crap about my vacation to the extent that they smile (or pretend to) and say you're welcome. I SEE how understaffed you are, that there aren't enough bartenders, waitresses, hostesses, front desk staff. A) Fix the issue. When the property is operating at 100% capacity employ enough people to run the damn thing. B) Educate the people who are working on customer service. I'm an ex service industry person myself so I notice. I'm a big tipper when service is good and a decent tipper when it's not. Please to tell staff their paycheck both this weekend and in the future relies on how much they act like they care (a special nod in this dept to the brunettes in the middle bar). Best service the whole three day weekend was the lovely blonde in the grill working after the Avett Bros show. Please promote her, she should be in charge of staff training and HR. Warning to potential visitors: this is nowhere near the strip. If you enjoy the strip, cab fare ($25 each way) more than makes up for any savings you earn by staying at Silverton. It is a really nice property, though. I was impressed by the facilities.
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