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  • I'm not going to tell you not to take your pets here but I will tell you my story and let you make your own decision. I took my two dogs in for teeth cleaning and the veterinarian found a mass under one of my dogs tongue. The office called with a quote for the total amount, as I understood for both cleanings and to have the mass removed, for that day. When I arrived at the veterinary hospital, they told me I owed $290 more than what they quoted me on the phone. When I asked why the additional $290, they replied the quote was only for one dog. I explained to the office personnel, that the veterinary technician called me with a "total quote" of $290 less than what they're asking for at the office. They told me I had to pay it. I offered a reasonable solution for a mistake they clearly made. Take ownership for half their mistake and I would pay the other half. They said no. I called the office manager, Justin, to which he was rude about the whole ordeal. I asked him for the office to take ownership for the veterinary technician's mistake and reduce the additional $290 to half and I would pay $145. He told me, "That's not going to happen." I wasn't asking for anything special. I just wanted them to honor their quote. An honorable establishment would have owned their mistake. I don't feel as though this veterinary hospital is worthy of any more of my business and I will tell anyone who asks about my experience. Additionally, an office manager should remain professional and not lose their temper when it concerns dealing with the public. Justin is not a professional in any sense of the word.
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