I have seen Kelly for eyebrows before and I think she is pretty good. Hence, the 2 stars. However, whenever I tried to get my nails done, I left unhappy. The first time they just didnt do a good job and it was not clean. Second time, the woman (valerie) who was supposed to take me at 5:10 asked me to wait a few minutes. It was about 5:20 I asked kindly when she is going to be able to take me. She almost yelled at me saying "whenever I'm done here!" Seriously??? Then she realized she was late - with no apology but still an attitude and told me there will be another 8 min wait and can reschedule if it would not work. I waited a little but at that point she already had so much attitude, I figured she is not going to do a good job and there is no reason to wait longer. So I left. I told the girl at the checkout and still no apology. I dont think I'm going back. I usually go to Miss T's which absolutely the best saloon in Pittsburgh esp for nails. This place has just been convenient for me location-wise and it used to be nice and clean when it first opened but it seems like becoming a bigger business affected their quality of service negatively. I do not deserve to be treated this way as a customer when I arrive on time and try to be kind.