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| - I recently bought a new car here but would not recommend More Mazda. I quoted out dealers online and was happy with the apparent transparency in the emails. I was provided an exact price and window sticker for a vehicle on the lot.
Once I arrived, bait and switch tactics were used, claiming the vehicle quoted to me online was not available. This was a bold-faced lie as I had verified it was there 20 minutes prior to arriving. I called their bluff and was price-matched to the car originally quoted.
Upon receiving the paperwork, the price was not fully price-matched (only halfway). On top of that, the vehicle price was nearly $600 more than quoted online. When asked about the discrepancy, they stated there were dealer installed add-ons which were not included in the original quote. They agreed it should have been more transparent but refused to budge. I then had to battle back and forth for 45 minutes to get them to reduce the pricing of the add-ons and include accessories to offset the amount they refused to budge on.
The whole reason I quoted online was to eliminate as much of the in-dealer haggling and make the visit as headache-free as possible. However, More Mazda used bait and switch, surprise dealer add-ons, and straight up lies to make a sale. I'm still happy with the price I paid which was about what was quoted, but I am not happy at all with the process of getting to that point. Had they been transparent from the start, the whole process would have been much simpler. In retrospect, I should have walked out as soon as they tried bait-and-switch.
My advice to More Mazda would be to simply be fair and honest with customers. It is dishonest and unethical to treat your customers in the manner you currently do.
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