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| - I like this hotel, and it's convenient to just about everything in Scottsdale. The first time my husband and I stayed here, we had to wait a long time to get a room. Then the shift changed, and Ben helped us at the desk. Boy, what an improvement!! He had us taken care of in less than five minutes, with professionalism and a terrific attitude!! Now, when we go to Zona, we always try to get Ben to check us in. He makes our stay so much more enjoyable with his willingness to help and his friendly personality!!! To me, it seems like there is no upward mobility program, so maybe there isn't great incentive to help customers more, but if there was, this guy should be at the top of the list for a raise or supervisory position!!!
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