Olivia is the best! I tried to make an appointment ( new customer ) for Saturday online but they couldn't get me in until Monday. Olivia took the time to text me and give me her availability. I am so glad I waited for her. She gave the best shampoo ever. She also took the time to make sure that I was completely happy with the 6 inches of hair she cut off. I love it and I love her. Great customer service.