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  • Do not Call the number on your Garage Door! Called the Number on the garage door before reading the reviews or doing any research (Some other reviews indicate that they add their stickers to garage door during selling and buying of houses). My appointment was scheduled from 5-8pm the next day. Called the day of the first appointment at 7:09 PM to tell me that they are will not be able to make it. No Problem. I schedule it for the next day same time. I had indicated that during this that I do not get home until after 5pm so anything earlier would not work. Technician John Call me at 3pm and told me he was on his way. No one was home and this was not the time I had scheduled. Wife just got home and she was able to meet him. John was very knowledgeable. My wife asked him for pricing. He had indicated to replace the spring that had broken it was 349 for a 2 year warranty and and 429 for a 8 year warranty. My wife called to discuss; with him on the phone. I said thank you can you send me a formal quote for with the pricing and warranty information as I had not done any research to look if it was a good deal. Got very adamant that it was good pricing. I just happened to be at my computer at work and did a quick google search and that pricing was almost double everyone else. I had indicated about the pricing I had found and it seemed to upset him and said they were one of the best in the industry. I said that sounds good; then you won't mind waiting a week to install it after I do some research. He said OK then bye and hung up almost instantly. Got home; did some research; found a company that will do for a much better price and have a 5 year warranty. Sent me a quote the same day. Very Shady Business practices by this company.
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