I've been here twice to pick up board games and hobby supplies. Neither experience was awful, but told me that I should go elsewhere -- I will be driving the extra 15 minutes to Game Depot instead. It might be a great place to go for MTG/etc or if you are a regular, but not for anyone else.
My first experience, the employees acted like I was bothering them when I asked a question about paints. The second time we went to browse and saw that they price-matched to Amazon -- we picked up something small and asked if they would be willing to price match at the checkout and found out that the policy is only for items $35 or more. Neither time did any employee actually acknowledge us until we looked like we were ready to give them money. My third experience with them was when I asked a question via Facebook and got no response. As I said before, not awful, but there are definitely much better places to go.