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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I've bought three bikes from Bay Cycle over the past four years, and each time I've been thoroughly impressed with the service and selection. Today I picked up my new 2016 Norco XFR 3, a replacement for my previous BCS purchase that was stolen from the GO station. Working in the retail industry, I have a clear idea of what good customer service is, and from the time that I arrived, Daniel provided the single best service I've ever received from any store I've ever been to. When I wasn't quite sure what I had or what I wanted, he explained in detail the attributes of the various brands and bicycle types they carry, and suggested several that he thought were a good match, along with some other types for good measure. I test-rode six bikes in their crumbly parking lot loop, which provided a fair assessment of ride and smoothness, mechanics, and general handling; he was bang-on with his suggestions. When some of the showroom models were out of tune/alignment, he went the extra mile and performed the quickest tuneup in history just so I could get a feel for the gear system on one of them. When the seat didn't go high enough for me, he swapped the seat post out for a longer one for me to try. When it came time to purchase all new accessories, he threw in a water bottle holder and bell, and gave me 15% off everything else I wanted. They tuned everything up and installed all my accessories for free, and I got a free year's worth of tuneups (which I have done there multiple times per year, and are always excellent). The bike was a little above MSRP, and some accessories were a little pricey, but 11/10 service and very timely too. Support your local bike shop!
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