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| - At the end of December, I had the worst possible experience at this school. I arrived for my appointment at 1:15 and did not leave the school until 10:45 at night. I came in wanting caramel and reddish highlights added to my deep brown hair and received all over orange-red color with white-blonde highlights. I'm not even that picky about my hair, I just dont want to look like a clown.
My best friend, who accompanied me, was far worse off however. She wanted low lights added to her blonde hair, and they turned her into a zebra. As they spent hours trying to reverse the process, her hair was destroyed. And they attempted to charge her almost 70 dollars for it. As she walked out to her car crying her eyes out, I decided to go back inside and make them give her her a refund. Which they did, but it took 20 more minutes as they initially didn't want to.
At the end of this horrendous process, one of the instructors, Alexis, took over and fixed my hair. It looked nice in comparison to the clown like hair i was given before Alexis stepped in to fix it...but it was virtually identical to what i walked in with. And i dont think that the 96 dollars i had to pay for it was remotely fair. I rarely have a full day off from work, so the time i lost sitting in that chair only to have my hair come out looking exactly the same as when i went in was invaluable. It definitely added insult to injury.
And i understand that its a school. And that students need practice. To be honest i dont even think it was their fault at all. The instructor, Nadia, told them to do this to our hair. At least my hair isnt completely fried like my friends.
The only person who seemed genuinely concerned for us throughout this process was the teacher, Alexis. If she weren't so considerate I probably would have thrown a fit at the cash register. All of the other teacher/management-types in the building clearly couldn't care less.
We have both had our hair done at the school before...and even though my friends hair initially came out orangey, it was fixable because the student and instructor listened to what she wanted initially. We both left very happy the first time we went...but not this time. And we wont be back. But as I mentioned earlier, I doubt most of the people running this place will care.
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