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  • My son and I went through their drive thru the other night. He was gonna get a cone until he saw the sign on the menu about serving the blizzards upside down. He's 8, and thought it was the coolest thing. The spoon doesn't even fall out! This was exciting stuff. I could have saved a few bucks and got him that cone, but we ordered a blizzard pretty much for the big upside down handoff. So we get to the window, and they hand us the blizzard in a bag. In a bag, with a lid. Huh? I don't know why you'd bother to put it in a bag but whatever. I say to the kid, hey it's not upside down, and right away you can tell he's had this conversation before. Without saying a word,he very rudely points to a sign that says this location a franchise. I assume he was saying that they do not follow corporate rules? I said, if that's the case, then why does your menu say you serve it upside down or its free? And this little jerk says, how about I just take it back then? I was really appalled, and I told him that when they promise something and do not deliver, following it up with a smart ass comment doesn't help matters. I asked him his name, and he literally RAN AWAY! He left some other poor kid to stand there and take the heat for his shitty comment. He apologized for his coworker and offered to get a manager, but at that point there's a line forming. We left with our right side up, cotton candy blizzard in a bag, took one bite, and threw it away. Tasted awful, and that's not just my bitterness talking. If an 8 year old kid rejects ice cream we have a problem. Why does DQ allow franchises to make up their own rules? Why is the staff so rude? Do you always waste bags when serving blizzards? So many questions. Worst DQ ever.
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