| rev:text
| - CONTINUED FROM PREVIOUS...When I arrive, the door is locked, AGAIN. I call and knock with no response. Finally, the guys at Interlocks show up and let me in. The guy that is at the front desk is the guy that has been answering the phone but he is not the same guy that does the repairs. He doesn't even acknowledge me. Jake is actually THERE this time and he 'happily' reports to me that I won't lose the $150 I have already invested in the phone repair and if I bring it back to them, they will replace the LCD completely for another $200. I pay them $110 to get my phone back with NO LCD screen at all. I have no idea if it is even the same phone I dropped off to them almost 2-weeks before but I decide I am never coming back, I don't care to work with them again. I am completely burnt out on this experience and I am just happy to be done with this company and their horrible communication so I take my phone home, in its unusable state and vow to never even THINK about iSolutions ever again.
Unfortunately, this is not the end of this saga. I FINALLY save up $300 to get my LCD screen replaced at another, more highly recommended business on Yelp. I am so excited!!! Finally, I will get my phone back after months of brewing in anger.
I drop it off at my new repair shop and they have the part in stock and they will have it done in AN HOUR!
The hour passes and I return to my new repair shop but my problems continue with iSolutions. My new repair shop asks me upon return, if I was sure this was a t Mobile phone. I was most definitely sure! He reports to me that whoever opened the phone last must have removed the original t Mobile charging port and replaced it with an AT&T charging port then because not only was the part removed and replaced with one of a different service provider but there were several screws missing and now the menu button on the screen is inoperable/dead. IN my mind, iSolutions probably had a customer that needed an S7 Edge charging port and, being the sneaky 'opportunists' they are, they removed my charging port and were planning to 'fix' their little cover up when I coughed up the other $200 that I would be paying to have them replace my LCD screen again. Keep in mind, this is just my speculation based on my experience with iSolutions so far.
Luckily, for me, my new repair shop worked with me to replace the charging port, the LCD screen and troubleshoot the problems with the cellular band being disrupted since iSolutions removed the charging port. Finally, I have my phone back. I hope someone saves themselves some heartache by not working with iSolutions, if they are on the fence about it and that they find a local shop with a good reputation. I can't wait to hear the reasons they come up with, as to why it was okay that they stole parts out of my phone. I have seen their responses to other bad reviews and I can see that they try to make it appear to be the customer's fault and they do not seem to have any accountability for running a business poorly and in bad faith.
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