Paulene's always does a really good job on my nails and toes, but the ladies are not the most personable. It really depends on who you get. I love the way they do their gel-manicures, they always last me at least 3 weeks. The spa pedicure includes a hot stone massage, which is really nice, but with how busy they get on the weekends, it's sometimes hard to tune out the noise to relax enough to fully enjoy it. They aren't too pricey and do have coupons that are available in the coupon packs that come in the mail so that's a plus for sure. I come to Paulene's often because they don't require an appointment, they are open 7 days a week and they are less than a quarter mile from my house... so I can't beat it for convinience, but I've had better.