Food is always good here. That's the most important. Service? I don't know about other Toyama Expresses in Charlotte but the service here is pretty good. The people at the walk-up counter are all friendly and though they shout out things in different languages (that you wouldn't understand) to each other, they're always nice to you.
The carrots are not too mushy, the soy sauce on the rice is not too salty, and the hibachi steak is so good. Shrimp is good too but I usually go with the steak. My wife loves the shrimp though. So again, I give them four out of five stars for feeding me right last night.